OUR FAQS

CAN I PLACE A SPECIAL ORDER?

Yes you can contact us directly.

DO YOU DELIVER?

Yes we deliver from Nerja along the coast to Estepona,the rest of mainland spain we deliver by special courier next day delivery.

Can i pay by card?

Yes you can you click on check out with paypal this will take you to the payment option you can checkout as guest.

Can I order meat to be delivered as a gift?

Can i make a joint bigger or steak.

Yes you can just duplicate what you like and leave us in comments how you would like cut.

Can i pay by debit or credit card.

Yes you can when directed to payment you will be asked if you like to pay by paypal or below that by credit card or bank account.

Yes you can. We can deliver to a friend or family member and can add a gift message at no extra cost. A copy of the invoice will NOT be included in the order, but will be sent to you directly. Please be advised you will need to leave delivery instructions should your recipient be out and it is best to advise them they will be receiving a delivery!

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How will my order be sent if by courier?

Your order will arrive packed for perfection with dry ice, in a reusable insulated coolbox, so your goods will be protected and kept at the perfect temperature, ready to be popped in your home freezer. The dry ice we use has been independently tested to keep your order frozen (chilled if requested) for up to 48 hours from the time of dispatch.

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